As of August 19, 2026.
B2B Marshal support is available through support@fiveacrecode.com. Standard hours are Monday through Friday, 9:00 AM-7:00 PM Eastern Time, excluding United States holidays. Security issues and major production incidents are monitored outside normal hours.
Include in support requests
- Shopify shop domain.
- Affected company and location.
- Currency and affected order/draft number when relevant.
- B2B Marshal and Shopify plans/capabilities shown in Settings.
- Page, policy/control, and checkout-resource status.
- For tiered-discount issues, the relevant order subtotal, product/variant quantities, tier boundary, markdown setting, and stacking configuration without unnecessary customer data.
- Expected result and actual result.
- Approximate time with timezone and relevant screenshots.
- Request/correlation ID if one is visible.
Do not send passwords, API keys, access tokens, session cookies, payment card data, or unnecessary customer personal data.
Response approach
We prioritize confirmed security/privacy incidents, public app unavailability, failed protected-data deletion, material financial-data synchronization failure, checkout projection/resource failure, billing access failure, and live checkout behavior materially affecting a merchant's B2B operation.
Pro includes priority support. Any stated response target is a triage target, not a guaranteed resolution time, uptime commitment, financial-data SLA, or service credit.
Support scope
Standard support covers documented installation, company tracking, policy configuration, synchronization, reconciliation, checkout-resource health, plan access, app behavior, bug reports, and documented recovery actions.
The following require separate professional services or another qualified advisor unless a signed agreement says otherwise:
- Credit underwriting, credit scoring, collections, lending, or account-decision services.
- Independent accounting reconciliation, audits, tax advice, legal advice, or compliance certification.
- Custom reports, data migrations, custom Shopify Functions, custom integrations, or Shopify administration.
- Merchant customer communication or dispute handling.
- Incidents caused by Shopify, another app, merchant systems, or configuration outside Five Acre Code control, although we will help identify the boundary where practical.
Merchant cooperation
Support may ask you to preserve the initial state, compare Shopify source records, run a scoped refresh, test a representative checkout, or authorize a repair through the app. Do not make broad data or policy changes merely to troubleshoot without recording the original state.