Support

Support

B2B Marshal support contact, hours, response approach, scope, and Shopify App Store links.

For B2B Marshal support, email support@fiveacrecode.com. Include the Shopify shop domain, company and location when relevant, affected order or draft number, currency, page, expected result, actual result, approximate time with timezone, and screenshots. For a tiered-discount issue, also include the relevant subtotal, product/variant quantities, expected tier, markdown setting, and stacking configuration without unnecessary customer data.

Never send API keys, access tokens, passwords, session cookies, payment card data, or other credentials.

Support hours

Standard support hours are Monday through Friday, 9:00 AM-7:00 PM Eastern Time, excluding United States holidays. Security issues and major production incidents are monitored outside normal support hours.

Security reports should be emailed to support@fiveacrecode.com with subject prefix [SECURITY].

Response approach

We prioritize confirmed security or privacy issues, app availability, financial-data synchronization failures, projection or checkout-resource failures, billing access problems, and live checkout behavior that materially affects a merchant's B2B operations. Pro includes priority support. Response targets are not guaranteed resolution times.

Scope of support

Standard app support includes setup, company tracking, account-policy configuration, data synchronization, checkout-resource health, billing questions related to the app, documented recovery actions, bug reports, and app behavior.

Credit underwriting, lending decisions, collections strategy, accounting reconciliation, legal advice, tax advice, custom Functions, custom reports, data migration, Shopify administration, and custom engineering are not included unless covered by a separate Five Acre Code services agreement.

Shopify app listing support