Use these checks to identify what is shaping the checkout result. If you still need help, send the details listed below to support.
Rule did not affect checkout
- Confirm the rule is published, not draft or unpublished.
- Confirm the rule is in sync. If it is out of sync, use Fix, then check the cart again.
- Confirm the cart matches every condition in the rule summary.
- Confirm any recurring schedule window is currently active.
- Run the checkout scan and review any out-of-sync result.
- Check for native discounts, native free shipping, or other checkout apps that may overlap.
- Check whether your Shopify plan or region supports the checkout behavior.
Payment or delivery method is missing unexpectedly
Open the payment or delivery rule that controls the missing method and compare its summary with the cart. Update the method name, destination, cart threshold, or customer condition as needed, then publish the revised rule. You can unpublish the rule whenever you want the original checkout options to appear while you revise it.
Discount did not apply
Check product exclusions, subtotal thresholds, customer eligibility, and discount combination settings. For Buy X Get Y and Gift with Purchase rules, also confirm the reward product or variant is available.
Gift did not auto-add
Confirm the Gift with Purchase rule is the only active auto-add gift rule on the store, the selected variant is available, the cart meets qualification rules, and Strict Max settings do not remove the award.
Scripts analyzer expectations
Scripts analyzer is a Pro guidance tool. Paste a Script to review recommendations; the analyzer does not read Scripts from Shopify, create Cart Marshal rules, or publish replacements.
Billing or plan issue
Contact Cart Marshal support and include your shop domain, the plan shown in Cart Marshal, and a screenshot of the billing page.