For Cart Marshal support, email support@fiveacrecode.com. Include your Shopify shop domain, affected rule name, screenshots, and the checkout scan result when relevant.
Support hours
Standard support hours are Monday through Friday, 9:00 AM-7:00 PM Eastern Time, excluding United States holidays. Security issues and major production incidents are monitored outside normal support hours.
Security reports should be emailed to support@fiveacrecode.com with subject prefix [SECURITY].
Response approach
We prioritize confirmed security issues, app availability problems, publishing failures, billing access problems, and live checkout behavior that materially affects your store.
Response targets are not guaranteed resolution times and may vary by plan. Pro includes priority support.
Scope of support
App support includes setup questions, rule configuration questions, checkout scan interpretation, billing questions related to the app, bug reports, and app behavior.
Custom rule design, Shopify theme work, Scripts migration implementation, custom Functions, Shopify account advice, legal advice, tax advice, carrier advice, and payment-provider advice are not included in standard app support unless covered by a separate Five Acre Code services agreement.
Shopify app listing support
Use these app-specific links in the Shopify app listing where appropriate:
- Documentation: /apps/cart-marshal/docs/
- Troubleshooting: /apps/cart-marshal/troubleshooting/
- FAQ: /apps/cart-marshal/faq/
- Privacy Policy: /apps/cart-marshal/policies/privacy/
- Terms: /apps/cart-marshal/policies/terms/
- Support Policy: /apps/cart-marshal/policies/support/
- App submission support: /apps/cart-marshal/support/app-submission/