Use these checks to identify what is shaping the checkout result. If you still need help, send the details listed below to support.
Rule did not affect checkout
- Confirm the rule is published, not draft or unpublished.
- Confirm the rule is in sync. If it is out of sync, use Fix, then check the cart again.
- Confirm the cart matches every condition in the rule summary.
- Confirm any recurring schedule window is currently active.
- Run the checkout scan and review any out-of-sync result.
- Check for native discounts, native free shipping, or other checkout apps that may overlap.
- Check whether your Shopify plan or region supports the checkout behavior.
Payment or delivery method is missing unexpectedly
Open the payment or delivery rule that controls the missing method and compare its summary with the cart. Update the method name, destination, cart threshold, or customer condition as needed, then publish the revised rule. You can unpublish the rule whenever you want the original checkout options to appear while you revise it.
Discount did not apply
Check product exclusions, subtotal thresholds, customer eligibility, and discount combination settings. For Buy X Get Y and Gift with Purchase rules, also confirm the reward product or variant is available.
Gift did not auto-add or update
Use these checks:
- Confirm every relevant Gift with Purchase rule is published and in sync.
- Confirm the Cart Marshal theme extension app embed is enabled and saved on the published Online Store theme.
- Confirm the selected gift variant is in stock and available for purchase on the storefront.
- Confirm the cart meets the rule's selected purchase eligibility: either the minimum purchase amount or the selected products and variants.
- For an item-based rule, confirm Limit free gifts per purchase to is unchecked or has a valid Gift Limit. With no limit, every qualifying unit earns a gift; with a limit, the total is capped.
- If the shopper removed the managed gift while the cart remained qualified, move the cart out of qualification and back in, or republish a changed rule before checking whether it is offered again.
- For code rules, apply the configured code before checking whether the gift is free.
- Test through the cart page or cart drawer. Direct Buy now, accelerated checkout, and non-Liquid storefronts can bypass storefront gift behavior.
Scripts analyzer expectations
Scripts analyzer is a Pro guidance tool. Paste a Script to review recommendations; the analyzer does not read Scripts from Shopify, create Cart Marshal rules, or publish replacements.
Billing or plan issue
Contact Cart Marshal support and include your shop domain, the plan shown in Cart Marshal, and a screenshot of the billing page.