Last updated: July 17, 2026.
Cart Marshal support is available through support@fiveacrecode.com. Standard support hours are Monday through Friday, 9:00 AM-7:00 PM Eastern Time, excluding United States holidays.
Include in support requests
- Shopify shop domain.
- Rule name and rule family.
- Screenshot of the rule summary.
- Screenshot or description of checkout behavior.
- Checkout scan result, if available.
Response approach
High-severity issues are prioritized, especially confirmed security issues, app availability problems, publishing failures, billing access problems, or live checkout behavior that materially affects a merchant's store. Pro includes priority support. Response targets are not guaranteed resolution times.
Exclusions
Custom rule design, Shopify theme work, Scripts migration implementation, custom Functions, Shopify account advice, legal advice, tax advice, carrier advice, and payment-provider advice are not included in standard app support unless covered by a separate Five Acre Code services agreement.